SmartPeak believes that ongoing technical support is essential to maximising your investment, providing qualified advice and swift resolutions to any unforeseen issues that may arise.


Developed directly from customer feedback, SmartPeak has created two levels of Technical Hotline Support, allowing you to choose the best package to suit your requirements. Subscription to both packages is provided on an annual basis.

SmartPeak Premium Corporate Support and Standard Essential Care support packages have been designed to provide exceptional customer care and complete peace-of-mind. While individual terms and conditions vary, both packages include:

  • Direct access to fully qualified SmartPeak engineers
  • Guaranteed service levels
  • Targeted response times
  • Named technical contacts, and more

Premium Corporate Support Key Features

  • Up to 10 Named Key Contacts with access to SmartPeak Technical Support Team
  • Dedicated SmartPeak Corporate Support Advisor
  • Priority escalation and routing of issues
  • Telephone and email support during standard business hours*

Standard Essential Care Key Features

Targeted Four Hour Response

  • 2 Named Key Contacts with access to SmartPeak Technical Support Team
  • Telephone and email support during standard business hours*

*Please note SmartPeak Technical Hotline Support standard business hours may vary between countries.

Further details including service level agreements, issue categorization and escalation procedures are included in the Technical Hotline Support Documents below.

Technical Hotline Support (THS) Documents

 
SmartPeak Standard Essential Care THS Package

This document provides an overview of the support and services available direct from SmartPeak within the Standard Essential Care THS Package.

PDF SmartPeak Standard Essential Care

SmartPeak Premium Corporate Support THS Package

This document provides an overview of the services and support level provided from the SmartPeak Premium Corporate Support package.

PDF SmartPeak Premium Corporate Support

Find Out More

To find out more or subscribe to the SmartPeak Premium Corporate Support and Standard Essential Care support packages please sales@smartpeak.com